Support
Murder Mystery Timer Support
Check the questions below first. If they don’t solve your problem, send us a message.
Send a message
The contact form is being prepared. Please email us at the address below.
Email: support@cagongman.com
Frequently asked questions
Do I need an internet connection?
No. Every feature works without the internet — even in airplane mode.
Does the timer stop if I switch to another app?
No. Time keeps running accurately, and if a round ends while you're outside the app, you'll get a notification. Note that the 1-minute warning sound and ticking sound don't play while you're outside the app.
I'm not getting round-end notifications.
Check that notifications are allowed for the app in your phone's settings. On Android, you may also need the "Alarms & reminders" permission and a battery optimization exception (Unrestricted). The most reliable option is to keep the app on screen during the game.
Will the alarm ring when my iPhone is on silent?
While the app is on screen, the alarm rings even in silent mode. To mute it, turn off sound in the app's settings. Notifications you receive while outside the app follow your phone's silent setting.
Do rounds advance automatically?
By default, no. When time runs out, the alarm sounds and overtime is shown, and the host moves on to the next round. You can switch to auto-advance (the next round starts 3 seconds after the alarm) in the scenario editor.
The app closed in the middle of a game.
When you reopen the app, you'll see "Resume where you left off?" Tap Resume and the game continues, accounting for the time that passed while the app was closed.
If I change the time during a game, does the saved scenario change too?
No. ±30-second adjustments apply only to the current game. To change the scenario itself, edit it in the scenario editor.
Can I restore a deleted scenario?
For 5 seconds right after deleting, tap "Undo" at the bottom of the screen to restore it. After that, it can't be recovered.
Can I move scenarios to another device or view the same timer on multiple devices?
Not in the current version. Instead, we recommend standing one device facing the players in landscape or presentation mode.
What happens if I delete the app?
All scenarios and settings are deleted from your device along with it. Nothing is stored on a server, so they can't be recovered.
We usually reply by email within 2–3 business days. When reporting a problem, please include your device model, OS version, and app version so we can look into it quickly.